Shipping and costs
You can find an estimate if the deliverytime to your country and state on the website of Spreadshirt. Spreadshirt prints and sends all the orders through Kiwishirt.com. They also handle customer satisfaction. So if you need to return one of your orders, you can contact them. The shipping times do not apply to special finishing techniques such as embroidery and screen printing. You can find more detailed information during checkout after you have added products to your basket. Your delivery time depends, among other things, on the type and number of products as well as the selected finishing technique.
How to ensure speedy delivery
- Complete and correct payment information
- Complete delivery and billing addresses
- Ensuring designs do not infringe on copyrights
Shipments to AK, HI, P.O. Box, APO, PR
Standard shipping to AK, HI and Puerto Rico are generally delivered within 5 mailing days after the order is shipped. However, these locations may have delivery times up to 9 mailing days.
APO destinations with Standard shipping can take up to 30 business days to be received, while Premium shipping to APO destinations may take up to 10 business days to be received after the order is shipped. Express shipping is not available to P.O. Boxes or APO address. If you enter a P.O. Box or an APO address for Express shipping, we will ship your order via our Premium shipping option. For more details about our Express shipping, please refer to this FAQ.
Customs and fees
Orders being shipped outside of the United States are subject to customs or duty fees. The fees are governmental in nature and not charged by Spreadshirt. We state 1) in checkout, next to the international shipping options, and 2) in the confirmation email that these fees may apply. Selecting the gift wrap option at checkout will not prevent these fees from being charged. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
Please note: International shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure the most efficient handling of your international order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country’s specific import requirements.
Exchanges and Returns
Fair Return Policy
Every item you order at Spreadshirt or a Spreadshirt Partner Shop is printed for you on-demand by hand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But Spreadshirt wants to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy.
30-day Return Guarantee
Simply return your product within 30 days of your receipt date. If it doesn’t fit or you don’t like it, just send it back. As a print-on-demand provider, Spreadshirt can offer you the following return options:
- Exchange for a new product
- Exchange for a voucher. Can be redeemed towards your next order
Refunding the purchase price is possible as long as you didn’t customize the product yourself.
4 Steps for Easy Returns
Open your shipping confirmation or your Spreadshirt account
Click on “Returns”
Select a reason for your return and choose a Return option
Your return is usually being processed within 7 business days
Who will bear the return shipping costs?
If your order value was $40 or more, Spreadshirt will cover the return costs. Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment!
What happens to returns?
Every item you order from us is unique. Nevertheless, returns and returned goods do not end up in the dustbin with us.
- Donation: Since 2011, Spread Group has been donating new goods from returns worldwide for charitable purposes, e.g. to associations or families in need.
- Recycling and further processing: What we are not allowed to donate due to legal regulations (including personal designs or company logos), we hand over to a recycling company. These articles are also given a second life, e,g. as protective insulation wool.
Our satisfaction guarantee exists in addition to your legal rights, including right of withdrawal and warranty claims. You can find further information in Terms & Conditions of Spreadshirt.
You can log in to your Spreadshirt account anytime to view your order status. If you can’t remember your password, simply use the Forgot Password tool on the login page.
If you’ve placed your order as a guest, you can follow the link in your order confirmation email to look into it. You don’t need a password for this.
If you have any other questions or concerns about your order please contact the Help Center of Spreadshirt.